Refund Policy

This policy explains when you're entitled to a refund for a ClickPurity subscription (Starter, Professional, or Agency), how to request one, and how refunds are processed. It applies to all ClickPurity plans regardless of billing method. Payments made through our checkout are processed by Paddle.com, acting as our authorized reseller and merchant of record — Paddle handles the actual refund transaction on our behalf once a refund is approved.

If you're subscribing to ClickPurity for the first time, you can request a full refund within 14 days of your initial payment, no questions asked. This applies whether or not you've connected your Google Ads account or received fraud alerts during that period — we want you to have a genuine, risk-free window to decide if ClickPurity is right for your business.

This guarantee applies once per customer, per business. It covers your first payment only — it does not apply to renewal charges in month 2 onward, or to a second signup after a previous refund on the same account or website.

ClickPurity plans are billed monthly with no long-term contract. Because there's no lock-in, our general policy for renewal charges (month 2 onward) is:

• Cancel any time to stop future billing. Cancelling stops the next renewal — it does not automatically refund the current billing period.
• Your access continues until the end of the billing period you've already paid for, even after you cancel. We don't prorate or refund the unused portion of a billing period you chose to stop using early.
• If a renewal charge was made in error — for example, you cancelled but were still charged, or you were charged after closing your account — we'll refund that charge in full once verified.

Separately from the guarantee above, we'll refund some or all of a billing period if ClickPurity failed to work as intended through our fault, including:

• Extended downtime that prevented the tracking script or dashboard from working
• A confirmed billing or duplicate-charge error on our end
• A verified, significant malfunction in fraud detection or automatic Google Ads exclusion caused by a defect in the service itself

We don't offer refunds for dissatisfaction with fraud-detection results in general — detection is probabilistic by nature (see our Terms of Service), and catching less fraud than expected in a given period isn't, on its own, a service failure. We look at each request individually and would rather resolve a genuine problem than lose a customer over a technicality.

• Requests made more than 14 days after the initial charge, outside of the service-issue cases above
• A second "first-time" refund on an account, website, or business that already received one
• Charges disputed directly with your bank or card issuer instead of contacting us first (see below)
• Setup time, onboarding calls, or usage of the service during the refunded period

Email admin@clickpurity.com with your account email and payment reference, or message us on WhatsApp from the number on our Contact page. Include the reason for your request. We aim to respond within 2 business days.

Approved refunds are issued to your original payment method. Paddle processes the transaction; depending on your bank or card issuer, it can take 5–10 business days to appear on your statement after approval.

If you believe you were charged incorrectly, please contact us before filing a chargeback with your bank or card provider — we can usually resolve billing issues faster directly, and it avoids the account suspension that typically accompanies a chargeback while it's investigated. Unwarranted chargebacks may result in account termination.

We may update this Refund Policy as the product and our billing provider evolve. Material changes will be reflected by updating the "Last updated" date above.

Power Tech Service Dubai
Office 201, Oasis Mall, Al Quoz 1, Dubai, UAE
Email: admin@clickpurity.com